Terms & Conditions
Appointment Bookings and Confirmations
Submission of an online booking request through our website does not constitute a guaranteed appointment. All bookings are provisional until formally confirmed by our clinic staff via telephone or digital messaging. The Clinic reserves the right to reschedule appointments based on clinical urgency or practitioner availability.
Consent for Electronic Communication
By engaging our services, you provide express consent to be contacted via WhatsApp, Email, or SMS for the purposes of appointment management, clinical follow-ups, and preventative health recalls. It is the patient’s sole responsibility to ensure that the contact information provided is accurate and updated.
Patient Responsibility and Medical Accuracy
The provision of safe dental care relies on the accuracy of the information provided. Patients are required to provide a complete and truthful medical history. The Clinic and its practitioners shall not be held liable for clinical complications or adverse reactions resulting from the non-disclosure of medical conditions, medications, or allergies.
Cancellation and No-Show Policy
We operate a professional schedule to ensure timely care for all patients. We require a minimum of 24 hours’ notice for any cancellation or rescheduling. The Clinic reserves the right to impose a Late Cancellation Fee or a No-Show Fee for appointments cancelled without sufficient notice or for repeated failures to attend scheduled visits.
Limitation of Liability regarding Third-Party Platforms
While the Clinic employs secure protocols for data handling, we utilize third-party communication providers (e.g., WhatsApp, Email hosting, SMS gateways). The Clinic shall not be held liable for any privacy breaches or data leaks occurring on or through these third-party platforms beyond our direct control.
Website Content Disclaimer
- Pricing & Fees: Any price ranges or fees mentioned on this website are based on external market benchmarks (e.g., PPDH fee schedules) and are intended for general reference only. They do not constitute a fixed quote or a guarantee of final costs at Smith & Jain Dentists. Final treatment fees are determined solely by our dentists following a professional clinical assessment, depending on the complexity and specific requirements of each case.
- Medical Advice: All information provided on this website is for informational purposes only and is intended to help readers gain general knowledge about dental health. The content on this website should not be considered a substitute for professional dental diagnosis, advice, or treatment. If you have any dental concerns, please consult a licensed dentist for appropriate medical advice and treatment.
- Accuracy & Liability: While we strive to ensure the accuracy of the information provided, we do not guarantee that all content is always up-to-date or applicable to individual circumstances. Smith & Jain Dentists is not responsible for any direct or indirect damages resulting from the use of this website’s information.
- External Links: This website may include links to external websites for reference purposes only. Smith & Jain Dentists is not responsible for the content or accuracy of third-party websites.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).